Finding the Silver Lining: Mediating Role of Optimism between Psychological Empowerment and Employee Creative Performance in Hospitality Sector of Pakistan

Mediating Role of Optimism between Psychological Empowerment and Employee Creative Performance in hospitality sector of Pakistan

Abstract

This study investigates the effect of psychological empowerment on employee creative performance in the hospitality industry of Pakistan, with optimism examined as a mediating variable. Data were obtained from 350 employees working in hotels and restaurants in Twin cities of Rawalpindi and Islamabad using structured questionnaires. A cross-sectional, correlational design was applied, and the data were analyzed using SPSS. The results reveal that psychological empowerment has a significant positive effect on employee creative performance. Moreover, optimism significantly mediates the relationship between psychological empowerment and creative performance, which highlights its role as a psychological resource that translates empowerment into creativity. From a managerial perspective, the findings suggest that empowerment-oriented HR practices and training programs that foster optimism can effectively enhance the creativity of employee in the hospitality sector.