FAZAL HALEEM; SYED TANVEER HUSSAIN SHAH. Worker, Work, and Work Dynamics: The Role of Multi-skilled, Proactive, and Customer-Focused Staff. Journal of Business & Tourism, [S. l.], v. 1, n. 2, p. 79–88, 2021. DOI: 10.34260/jbt.v1i2.18. Disponível em: https://jbt.org.pk/index.php/jbt/article/view/18. Acesso em: 2 apr. 2026.