SYED NASEEB ULLAH SHAH; DR. QADAR BAKHSH BALOCH. Comparative Analysis on Service Quality &Customer Satisfaction: Empirical Evidence from Pakistan Hotel Industry. Journal of Business & Tourism, [S. l.], v. 3, n. 2, p. 147–162, 2021. DOI: 10.34260/jbt.v3i2.78. Disponível em: https://jbt.org.pk/index.php/jbt/article/view/78. Acesso em: 2 apr. 2026.